Returns

Custom-Made Blankets

All blankets are custom made individually. For this reason, we do not accept returns of custom-made items for change of mind, spelling mistakes, or incorrect size or colour choices.

Please double-check the spelling, colour, and size selections before placing your order.

If you have made a spelling mistake or need to make a change to your order, please contact us as soon as possible at hello@threadtheword.com.
We’ll do our best to accommodate your request before your order is shipped, however, amendment fees may apply.

Clothing Returns & Exchanges

We want you to love your Thread The Word clothing. If it’s not quite right, we accept returns on clothing items within 30 days of delivery for an exchange or store credit.

To be eligible for an exchange or store credit:

• The item must be returned within 30 days of the delivery date.
• Items must be unworn, unwashed, and in original condition with all tags attached.
• Return shipping costs are the responsibility of the customer. We recommend using a tracked service, as we cannot be responsible for return parcels lost in transit.
• Personalised or custom-made clothing items cannot be returned for change of mind.

Clearance and sale items may only be returned for store credit. Exchanges and refunds are not available on clearance or sale items unless the item is faulty.

We do not offer refunds for change of mind on clothing purchases.

How to return a clothing item:

1. Email hello@threadtheword.com with your order number and the item(s) you’d like to return or exchange.
2. Once approved, post the item to:
   Thread the Word
   43 Lakeside Avenue
   Reservoir, VIC 3073
   Australia
3. Once your return is received and inspected, we will dispatch your exchange or issue your store credit within 5–7 business days. Store credit is issued as a gift card valid for use on our website.

Please note: Returns without prior authorisation will not be accepted. Nothing in this policy limits your rights under the Australian Consumer Law — if an item is faulty, you may be entitled to a replacement or refund (see below).

Faulty or Damaged Items

Our products are made to the highest quality and go through several quality checks throughout production. However, if you receive an item that is faulty or damaged in transit, we will happily replace or exchange it (or refund where required under the Australian Consumer Law).

How to Request a Replacement for a Faulty or Damaged Item

1. Notify us within 14 days of receiving your order.
2. Email our customer service team at hello@threadtheword.com with:
   • Your order number
   • Clear photos of the item and packaging showing the damage or fault
3. Once approved, we will issue a pre-paid return label.
4. Package the item securely and attach the return label.
5. Post the item to the following address:
   Thread the Word
   43 Lakeside Avenue
   Reservoir, VIC 3073
   Australia
6. Once the return is received and inspected, we will dispatch your replacement or process an exchange within 5–7 business days.

Please note: Returns without prior authorisation will not be accepted.
Return shipping costs for approved faulty items are covered by us.